When Will IT Support Guys Learn?

The CEO of the company I work for (450 employees) called me today over Microsoft Teams because he was seeking for help and explanations for a problem with repeated authentification requests when using Microsoft 365 services on his devices (an iPhone, an iPad). He wasn’t sure why he was getting that many requests. After calling the IT department for support, he was baffled by the responses he got for his problem: reboot your phone, uninstall Apple Mail and re-install, that type of shitty responses. After a few tries, he finally got the “real” reasons: iPhone aren’t supported officially and weakening the security posture of the whole company, he should get an Android. What a shitload of bullshit, which is often typical from IT guys who don’t understand or know Apple devices. I’m so tired of this, after all those decades.

Back to my call with my CEO, after trying to understand the situation and find a sound explanation, I told him that the type of answers he got was unacceptable. We are an IT company for god’s sake! He was shy of admitting the same and surprised by this nonsense. He is the CEO, a smart guy. We should do better.

The iPhone is not weakening the security posture of the company, some IT support guys are1.


  1. I don’t want to generalize but this type of support from unknowledgeable IT guys is still way too much prevalent these days. ↩︎

Claim of the moment: Perplexity AI ignores robot.txt files and crawls websites even when the site owner says no. rknight.me/blog/perplexity-ai-

Woah, that is not cool, at all. Even if I don’t care too much for AI bots to crawl and ingest my content, I would expect them to respect those author and site owners who decides otherwise. It’s not the best way to build trust.

Apple Private Cloud Compute Curiosities

Apple announced a significant development at this year’s WWDC: the creation of its own cloud infrastructure named “Private Cloud Compute” for securely handling certain Apple Intelligence requests. As an IT professional working in data center technologies, I have a few questions that remain unanswered even after watching John Gruber’s The Talk Show Live:

  1. What CPU is used in each server? I wonder if Apple is utilizing high-end versions of its Apple Silicon chips. It’s worth noting that there was no update to the Mac Studio this year. Is Apple diverting M3 Max or M3 Ultra production to build its Private Cloud Compute data centers (which currently feature 32 Neural Engine cores in the M2 Ultra)?

  2. What type of case design is Apple using for the servers? Are they modified versions of the Mac mini, or are they using a rack-mount variant of the Mac Studio?

  3. Is Apple deploying data centers only in the United States or across multiple continents? I suspect the latter, for the sake of redundancy and capacity.

I expect that sometime in the future, perhaps at WWDC 2025, Apple may reveal details about the first year of Apple Intelligence in a short video. We’ll have to wait and see.

Two Highly Different Approaches

Microsoft is recalling “Recall” after all, and this makes them look rather bad. This happens on the same week of Apple revealing Apple Intelligence which received a more positive set of reactions.

We are witnessing two different approaches to the challenge of intelligently integrating generative AI prowess to the base operating system. These two events couldn’t be more evocative of how different Apple and Microsoft strategy and culture are. Guess which approach I prefer? I’m excited for Apple Intelligence, but I appreciate the time it will take to make it right.

Referring to this post from MacStories’ Viticci, I might be living or coming from a different planet, but I do not want to block any of my sites from AI bot crawlers, none of them, even if it is from Google, OpenAI, Apple or even Meta. I want to embrace this new era while being critical to what is happening. More to come soon.

Two of my preferred visual things in iOS 181 is the colorful visual effect of Siri and the default wallpaper, which is also very nice. Siri animation is so relaxing and less intrusive than the big colorful ball. These are small changes but welcomed changes nonetheless.


  1. I’m not using iOS 18 yet. Should be later in the summer, late in August, I guess. ↩︎