I recently took a taxi ride to leave the airport as Uber taxis were unavailable and plagued with longer than usual delays. We were directed to the traditional taxi lines. I couldn’t use an app on my iPhone to call a taxi instead.
Boy, it was a trip in the past. The taxi driver had no Google or Waze open to know where to go, only his memory and his knowledge of the city. The taxi timer was this old and ugly box installed on his car dash, partially blocking his view.
It was disorienting not to get any feedback about how long the trip would go, what was the best road alternatives along the way, and not having a driver reputation score.
You would think that Uber would kick the butt of taxi companies so they evolve the customer experience and get their shit together to build a competitive experience, but no. They seem to have given up a long time ago.
My message to taxi companies: enjoy the ride while it last.➡️ Numeric Citizen Microblog