Doctors Surprising Practice: Texting X-Rays Using WhatsApp
Our healthcare system does miracles, but it also relies on practices that are sometimes questionable.
Yesterday, when I went to pick up my wife from the hospital after her jaw surgery, she needed to have one last X-ray. The device is the same as at a dentist’s office, with a rotating head that can turn 360 degrees around the patient’s head. This device is connected to a PC running imaging software. Once the X-ray was taken, the doctor examined it and decided to share it with a remote specialist for a second opinion. The method used was quite surprising.
The doctor started Chrome, opened WhatsApp Web, and authenticated with his WhatsApp account on his personal phone. Then? He took a screenshot of the X-ray using Windows’ utility and sent it in a WhatsApp chat with his colleague. It’s an unusual procedure, but it stems from a flaw in the medical imaging software: the lack of a secure messaging feature. Is this approach approved? I doubt it, but I can’t blame the doctor. His action allowed all of us to save time. And what about the quality of the image on the other end? Using the Windows screenshow utility is certainly not the best way to share a detailed view of my wife’s jawbone.
Oh, and another surprise: the PC had a label with a password written on it to enable a recovery function in case of problems. I thought this practice was outdated. Apparently not.