I have an issue with Short.io. I want to contact their support to find a solution to something that partially works, but no contact information is available in the /Support section. The /Blog section shows a small “Contact Us” button leading to a page not found error. There is no mail address either. They ask for $ 250 / year for a “Personal” subscription plan. How can I trust them if I cannot contact them for support?1🤔

The problem: not all links are leading to the destination page under the go.numericcitizen.me domain name. Why? This used to work for all links, but it’s no longer true. Why? Exhibit one: this link works. This one won’t.

Instead of 404 - Page Not Found, this should be 404 - Support Not Available 😔

Update: I got my answer after chatting with tech support through their chatbox on their website, which wasn’t initially showing because of content blocking in Safari. 🤦🏻‍♂️ All is fine now.

  1. Their Twitter account is a ghost town; the last tweet was posted in 2021. ↩︎